Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

To start a refund, you can contact us at info@coolmugco.com.  Please send photos of any damage or misprint to review.

If your request is accepted, we will issue a full refund for the product. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately, we cannot accept exchanges for any purchased items.

Refunds
We will notify you once we’ve reviewed your return request, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@coolmugco.com.